8 laboratory quality management system 1 1 the importance of laboratory quality laboratory quality can be de fi ned as accuracy r eliability and timeliness of reported test results the laboratory results must be as accurate as possible all aspects of the laboratory operations must be reliable and reporting must be timely in order. A quality management system qms plans controls and improves the elements that impact on the achievement of the desired results by the laboratory and on the satisfaction of the users there are different standards that establish requirements for the implementation of a quality management system for laboratories and a cross comparison between them is shown additionally external quality assurance or assessment eqa programs offer multiple benefits to laboratories method . A quality system refers to the organizational resources processes and procedures to implement quality management which is broader than both quality assurance qa and quality control qc however a qa program is the backbone of the laboratory quality system the relationship between the quality system qa and qc is as shown in figure 1 qa provides a management tool within the organization . Implementing a quality management system for the laboratory laboratory with a single standardized approach to managing quality quality system based medical directors engaged at an optimal level no or little variation work processes and procedures document structure and version control position descriptions training assessing competency process control
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