Market and deliver legendary service set the gold standard in home care 9781601464613 medicine health science books amazoncom. How to set the gold standard on customer first service jul 4 2019 the world is hungry for better customer service customers today expect immediate service 24 7 customer satisfaction and retention are some of the highest priorities for companies in all industries across the world a 2018 report released by superoffice revealed that 80 of businesses believe they provide excellent . Using the words legendary service is not enough to make it real you must expand imagine innovate and take real legendary action to prove customer service excellence action steps for customer service excellence a legend is a story people talk about with admiration and praise recounting some great deed done in the service of others. Home store legendary service legendary service has great learnings for people at all organizational levels for executives and managers the value of a service culture and for frontline staff the reality that they are the face of the company and can make a difference legendary service its everyone always mark king ceo and president taylormade golf ken blanchard kathy cuff . The gold standard is not currently used by any government britain stopped using the gold standard in 1931 and the us followed suit in 1933 and abandoned the remnants of the system in 1973